Note: Please comfirm your smart phone whether support Qi wireless charging standard before buying Rock Wireless charge holder. Please do not put any metal accessories close to the holder during working;
Q & A: Q: Why the charging speed is slow? A: The charging speed is greatly influenced by the ambient temperature. If the temperature is low, the charging speed becomes faster. for Samsung devices will enter protection mode at 4045. We do not recommend using this charger at high temperatures.
Q: Why can't I charge my iPhone or Samsung at full speed? A: Please check the USB charger. The product should be used with the QC2.0/QC3.0 fast charger and make sure your cellphone is close enough to the center of the wireless charger.
Q: Why does my cellphone case become so hot? A: Because the wireless charger may cause higher temperature.